Alta Vista Mountain Villa

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Deposit and Cancellation Policies:

Regular Season Deposit Policy:

A deposit of 2 nights of the reservation is charged to the credit card provided at the time of booking. Full and final payment is due at departure.

Regular Season Cancellation Policy:

Outside 21 days, full refund for deposit taken less a $25 processing fee for rooms and suites or a $100 processing fee for homes. Reservations cancelled within 21 days prior to arrival will be charged full stay. Reservation changes made 21 days or less prior to arrival may be subject to a penalty not to exceed the difference between the confirmed reservation and the revised reservation.

Holiday Season Deposit Policy:

For holiday reservations staying December 17- January 2nd, a deposit of 50% of the reservation is charged to the credit card provided at the time of booking.

Full and final payment is due November 1st and is automatically charged to the card on file at that time. Reservations that are booked inside of November 1st are charged full and final payment at time of booking.

Holiday Season Cancellation Policy:

For holiday reservations staying December 17 - January 2nd - If a reservation is canceled prior to November 1st, full refund for deposit taken less a $25 processing fee for rooms and suites or a $100 processing fee for homes. Non refundable as of November 1st. Reservation changes made after November 1st may be subject to a penalty not to exceed the difference between the confirmed reservation and the revised reservation.

Other Policies:

• Any reservation defined as a "no show" will be charged the equivalent of their confirmed stay. Reservations checking out earlier than their confirmed departure date will be charged for the balance of their confirmed stay. "No shows" are defined as individuals that have not arrived on property as per their reservation date and do not cancel their reservation by either calling or emailing their intentions to cancel.
• PETS: Because we are located within a wildlife sanctuary, we regret that we cannot allow pets. Kennels are available in the town of Jackson.
• ROLLAWAY/CRIBS: $15.00 per day rental fee. Must be reserved prior to arrival to guarantee availability.
• NO SMOKING: The Spring Creek Ranch is a non-smoking facility.

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