Deposit and Cancellation Policies:
Deposit Policy:
A 50% deposit is due upon booking. For value and regular seasons, the remaining balance is due 45 days prior to the day of arrival and will be automatically charged to the account on file. For winter holiday season, the remaining balance is due 90 days prior to the day of arrival and will be automatically charged to the account on file.
If you need to change credit cards after payment has been processed, we will accommodate you, however, a 4% charge will be applied.
Cancellation Policy:
For value and regular seasons, cancellation must be received at least 45 days prior to the day of arrival. For winter holiday season, cancellation must be received at least 90 days prior to the day of arrival. If a cancellation is received prior to the required date, the deposit will be refunded minus a one night cancellation fee. Cancellations made within 45 days of arrival date will forfeit all payments unless the accommodation is re-rented for unused nights reserved. All Cancellations are subject to the one nights fee.
Other Policies:
- Guest is responsible for all unused days reserved resulting from late arrival, premature check-out or cancellation, unless the accommodation is re-rented for the unused days. No-shows will forfeit all payments made.
- Housekeeping: One (1) complimentary mid-stay maid service is provided for each stay of seven (7) consecutive nights.
- Security Deposit: A physical imprint of a credit card is required at check-in in lieu of a security deposit.
- Renter understands that the vacation rental property is not intended for special events and is equipped to lodge no more than the maximum number of guests established by the rental agent. Misuse of this policy may result in additional charges to the guest.
- We do try to honor special requests and specific units, however, these are not guaranteed.
- Sorry, pets are not permitted!
- All accommodations are non-smoking; violators will be charged for any additional cleaning.
- Most properties in Jackson Hole were not built with air conditioning. In the summer, we are happy to provide fans upon request. Please call during office hours. For best results; keep your shades drawn during the day while you are out and open the windows in the evening when the sun goes down for natural ventilation.
- Jackson Hole has a short building season during the summer months and Rendezvous Mountain Rentals may not always be aware of construction projects in the area.
- Hot Tub (If applicable): No children under the age of 12 are permitted in the hot tub without direct
adult supervision. PLEASE SHOWER before using the hot tub. Excess body oils and lotions can cause the
water to become cloudy, foamy, and/or discolored and decrease the filter efficiency. Please remember
there are certain health risks associated with using hot tubs. Use at your own risk. DO NOT press more
than one function button at a time. This can affect the programming and cause the tub to discontinue
heating and/or filtering. This hot tub is drained, refilled and chemicals replenished on a regular basis. Hot
tub covers are for insulation purposes and are not designed to support a person or persons. Do not stand
or climb on the hot tub cover. When not using the hot tub, PLEASE LEAVE THE COVER ON so hot tub will
stay warm. Please do not hesitate to call RMR office with questions about how to use the hot tub during
your stay.
- Indemnification: Owners/Managers are not responsible for any accidents, injuries or illness that
occur while on the premises or its facilities unless such damage is the legal result of negligence or willful
misconduct by the owner/manager. Owners/Managers are not responsible for the loss of personal
belongings or valuables of the renter or their guests. By accepting this reservation, it is agreed that all
renters/guests are expressly assuming the risk of any harm arising from their use of the premises or others
whom they invite to use the premise. Renter shall indemnify and hold harmless the property owner or
representatives of the property owner from all damages, injuries, claims, costs and expenses related to
acts, events or omissions occurring in, on or about the property, or arising out of or in any way related to
renter's use or occupancy of the property, renter's breach of any term of this Lease, or any work, activity or
thing done, permitted or suffered by renter in, on or about the property.
- Locked closets: Owners have locked closets for their personal possessions and extras for the
rental. These closets are private and are not to be opened by tenants or guests under any circumstances.
Evidence of tampering with an owner's closet will result in immediate eviction, forfeiture of all amounts paid
and possible fees being charged to the (Security Deposit) Credit Card(s).
Travel Guard Travel Insurance
A Travel Guard travel insurance plan can help cover your vacation investment, offset expenses from travel mishaps and provide you with emergency travel assistance. To learn more about all of the benefits of purchasing a Travel Guard travel insurance plan, please click here or contact Travel Guard at 1.877.249.5376. Coverage is offered by Travel Guard Group, inc. and limitations will apply; click here for full disclaimer.
Check-in Details
Check In Location:
Rendezvous Mountain Rentals
3610 North Moose Wilson Rd.
Wilson, WY 83014
Click here for map.
Check-in time is 4:00 p.m.
Check-out time is 10:00 a.m.
Procedure for Late Arrivals:
Front Desk Hours are 8:00am until 6:00pm daily (varies during “off" season).
Should you arrive after hours, come in the front door breezeway where you will find a telephone and locked key box that contains your keys and a map to your accommodations. The combination to the locked box is 1111. Line up the four tumblers, and press and pull the lock open. In an envelope with your name on it, you will find the keys, directions and a map.
Please re-lock the box and you're on your way. Please stop by the front desk office the next day to give an imprint of your Visa or Mastercard and formally sign the check-in paperwork.
Explorie Activity Program
To enhance your vacation experience, Rendezvous Mountain Rentals includes the Xplorie program, which means free admissions and rentals everyday of your stay to some of the most popular attractions the area has to offer such as Bicycle Rentals, White Water Rafting, a Sleigh Ride, an Escape Room, Paddle Powered Adventures, Skiing, and Snow Play!
Please follow this link to view the free fun included with this Rendezvous Mountain Rentals rental—https://xplorie.com/fun/rmr-traveler
All activity offers are for one guest per unit, per paid night stay and are seasonal.
For questions regarding the activities offered and to make activity reservations please contact this dedicated Xplorie number for Rendezvous guests, 850-502-4582.
An Xplorie Registration card and photo ID are required when using the activities and allows activity providers to easily identify guests entitled to these free activities. To acquire your Xplorie Registration card, please contact Rendezvous Mountain Rentals the week prior to your arrival or you may acquire it at check in.
