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Deposit and Cancellation Policies

Deposit and Payment Policy: 5% deposit for lodging is due at the time of booking and final payment is due no later than 30 days prior to arrival date (45 days for holiday). Property Protection Program coverage is required for all JHRL properties. The policy is $59.00 and includes coverage up to $3,000.00 in accidental damages. The coverage doesn't include any extra housekeeping charges or negligence.

Cancellation and Change Policy: All cancellations more than 30 days prior to arrival (45 days for holiday) will be charged a processing fee equivalent to 5% of the total reservation. Any changes outside of 30 days (45 days  for holiday) will be charged a $100 change fee. Cancellations or changes within 30 days (45 days for holiday) will forfeit the full value of reservation. As there are no exceptions to these policies under any circumstance, we recommend purchasing Trip Cancellation & Interruption Insurance.

Receipt of this confirmation constitutes a formal contract for your reservation. No refunds or credits will be issued for late arrival, early departure, unit type change or natural calamity. This information, though deemed accurate, is not guaranteed. It is subject to errors and omissions.

Other Policies:

• Jackson Hole Resort Lodging is a property management company for independently owned properties. Because of this relationship, we cannot completely control dates of use and all properties are subject to owner availability. Although owners generally supply their winter stays dates by July 1st and summer stay dates by January 1st, in the event of a rare scheduling complication we do reserve the right to change properties up to and including the day of arrival.
• We try hard to honor all of your special requests; however JHRL cannot guarantee specific bedding, building, unit number, view or location. Due to unforeseen circumstances it may become necessary to move you to a different unit than originally confirmed. If you have a special request with  regards to  any  of the above items, please make sure to let our reservations department know so that we may note it on your reservation.
• If it becomes necessary to move your reservation, we will move you to accommodations that are at  least comparable to those originally booked. Your confirmation lists the unit you are assigned at the time of reservation and may change prior to your arrival.
• Many condominium units have only one parking space, additional parking is available in satellite lots. (Fees apply during Ski Season). If you will have more than one vehicle please call us at 800-443-8613 to check the parking situation for your property prior to arrival.
• No overnight trailers or recreational vehicles are allowed in any Teton Village or Aspens Condominium parking area.
• All properties are non-smoking. If you smoke in a property, there will be a minimum $1,000 cleaning fee.
• Sorry, no pets. If you bring a pet into a property there will be a minimum of a $1,000 cleaning fee and having a pet is cause for eviction without refund.
• Our accommodations do not have air conditioning. Fans for bedrooms may be available upon request.
• Jackson Hole Resort Lodging properties are not handicap accessible. Most properties require stairs for access. In addition, lofts within properties are accessible via steep stairs or ladders.
• Location and extreme weather conditions in Wyoming prevent availability and functionality of amenities therefore, they cannot be guaranteed. There will be no refunds in the event of an appliance breakdown or loss of utilities. Please report any problems to JHRL and our maintenance team will notified.
• Construction season in Jackson Hole is short and JHRL is not always notified of renovations and maintenance. There could be construction near your accommodations.
• Our vacation rentals may be listed for sale; we reserve the right to show accommodations with a 24-hour notice.
• Amenities often vary by property and if an amenity is not mentioned on a property description it is likely not available. If you have any questions about amenities for a specific property, please give us a call.
• Group gatherings and events such as weddings, rehearsal dinners, family reunions, and other receptions cannot be held at our properties due to Teton County regulations and property covenants. Please call us for group information.
• Check-in time is 4:00pm. JHRL works very hard to insure all properties are available by 4:00pm; however, it may be necessary to delay occupancy beyond 4:00pm. There are no refunds for late occupancy. Do not enter a property before checking in at JHRL.
• Options for shipping and delivery of luggage or packages to our office may be limited and fees will apply. Please contact us for details.
• Jackson Hole Resort Lodging is not responsible for lost or stolen items from your accommodation. Fees may incur for shipping and handling for lost and found items.

Travel Guard Travel Insurance

A Travel Guard travel insurance plan can help cover your vacation investment, offset expenses from travel mishaps and provide you with emergency travel assistance. To learn more about all of the benefits of purchasing a Travel Guard travel insurance plan, please click here or contact Travel Guard at 1.877.249.5376. Coverage is offered by Travel Guard Group, inc. and limitations will apply; click here for full disclaimer.

Check-in Details

Check-in:

Our Teton Village office will be closed to the public until further notice. You may go directly to your property to check-in using the key-code and highlighted map emailed to you 48 hours prior to your arrival date.  It is important to note your accommodations will not be available before 4:00pm.  Should you have questions, please give us a call at 307.732.3655. 

Check-in time is 4:00 p.m.

Check-out time is 10:00 a.m.